FAQ
Questions, answered.
About the product
Most families feel a shift in the first two weeks, specifically in mental load and how Sunday evenings go. The deeper changes compound over months.
Trellis works with one adult or two. The partnership pillar has a single-parent version focused on co-parenting and community.
Trellis still works. Pillars 3 (Raising Your Kids) and related features can be hidden or simply unused. Couples and pre-kids families are welcome.
Yes. One family subscription includes both adults. You share a household but each have your own login and private space.
Trellis runs in any modern browser on any device. We have a mobile web app that works beautifully on phones. Native iOS and Android apps coming later.
Yes. Kid view has no chat with strangers, no feeds, no comments, no public surface. Parents control their kids' accounts. Designed with kid safety first.
Your family's data stays yours. We don't sell data to third parties. We don't train AI models on your family's content. Full privacy policy at /privacy.
About Cy
Yes. Cy is powered by Claude from Anthropic. We built a specific voice and behavior layer on top.
No. Your data isn't used to train any AI model. Cy reads your data in the moment to help you, but it's never sent for training.
Tell us. We read every flagged interaction. Cy will get better over time based on real family feedback.
Yes. You can disable Cy's proactive observations in settings. He's always there if you want to talk to him, but he'll stay quiet otherwise.
About billing
Yes. Monthly means monthly. Cancel from account settings in one click. If you're on the annual plan, you can cancel and we'll pro-rate the remaining months.
No. You choose monthly ($29) or annual ($290, saves $58).
Yes. Email us. We'll pause for up to 3 months without cancellation.
Yes. If cost is the barrier, email us. We have a scholarship fund. No one turned away for inability to pay.
About the company
Remi and Kendra Sobomehin. Our family. Read more at /made-by or visit The House We Built for the full story.
We're a Christian family and our values show up in what we build. But Trellis works for any family that wants to live on purpose. No sectarian content. No theological gatekeeping.
Our parent brand. The content brand. Podcast, essays, the philosophy behind Trellis. Visit thehousewebuilt.family.
Not yet. We're building this independently and with our own savings. Revenue from paying families funds the next build. We may raise later when the business justifies it.